Celebrating WELL Health’s $45 million Series C and What it Means for Patient Communications

The way we communicate with our healthcare professionals is broken. Why can’t I text my doctor’s office when I can live-chat in virtually every other industry? No, I don’t just want to “Text C to confirm your appointment,” I want to text back to find a new time. And while I’m at it, how about asking how to find my latest bill? How am I still missing patient intake forms that go directly to my spam folder? How is it possible I missed an important update about my health plan because it came in a paper envelope that my mail carrier sandwiched between a credit card offer and this week’s grocery specials?

When I met Guillaume de Zwirek in 2018, he painted a picture of a future I’d long hoped for. It was one where I’d have a single point of contact at my doctor’s office with which I could communicate asynchronously and never worry about something getting lost in the shuffle. It was an intriguing concept that immediately resonated. Gui pulled the veil back on a product and organization that were nothing short of spectacular and shortly thereafter we led the Series A. It was my first deal as a venture investor and one I haven’t mentioned publicly until today.

WELL Health Series C

Fast forward to today: WELL Health makes conversations between patients and their providers as easy as texting a friend. By unifying and automating disjointed communications across healthcare organizations, WELL Health helps 200k+ healthcare providers facilitate more than 1 billion messages for 30+ million patients annually. They’re named among the Best Places to Work by Modern Healthcare and ranked #170 on the Inc. 5000 list of fastest growing private companies.

We couldn’t be more proud of what Gui and team have accomplished these last two years. Today, we celebrate our new partners at Lead Edge Capital and Martin Capital in leading our $45 million series C, which we’ll deploy in service of making the product even better. We are more energized than ever about our path to improve healthcare by unifying the full lifecycle of patient interactions. If that sounds interesting to you, join us.

By Victor Echevarria

Managing Director at Jackson Square Ventures.